Users will generally have similar names or similar email domains. You can filter for users that were created around the time of the list bombing and archive them. If you notice you’ve been list bombed or we’ve reached out about it, don’t panic! For your Intercom workspace, simply remove those users from Intercom. This can result in bounces and spam complaints, or worse, spam folder placement or blocklisting for all of your email.
If you have a welcome campaign set up for new users, messages can be triggered to the fake users that were created. When someone list bombs your site, not only do they corrupt your data, polluting your workspace with invalid users, but they also can severely damage your email deliverability. They are attempting to trick your platform into sharing their spam for them. They use email addresses they don’t own and will often enter spam or phishing websites into the name field on your signup form. List bombing occurs when a malicious party uses bots to sign up to your product hundreds or thousands of times. This can prevent your emails landing in your customers’ inboxes, and lead to spam complaints, or even being blocked from sending altogether. List Bombing can pollute your user list and damage your deliverability. However, sign up forms can also be used by malicious parties to send spam, with a tactic called “List Bombing”. Your sign up process is the beginning of your relationship with your users.
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